Privacy Policy

Auto Fetch Pty Ltd

Last updated: 01/02/2026

1. About this Privacy Policy

This Privacy Policy explains how Auto Fetch Pty Ltd (ABN 17 682 091 149) ("Auto Fetch", "we", "us" or "our") collects, holds, uses and discloses personal information.

We are committed to complying with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We aim to be open and transparent about how we manage personal information and encourage individuals to familiarise themselves with this Privacy Policy.

2. Who we are

Auto Fetch provides vehicle sourcing and brokerage services and acts as an intermediary between vehicle buyers and licensed motor vehicle dealers. We may also coordinate aftermarket services and vehicle delivery.

Contact details:
Auto Fetch Pty Ltd
470 St Kilda Road, Melbourne VIC 3004
Email: info@theautofetch.com.au

3. The types of personal information we collect

Customers

Name
Phone number and email address
Residential or delivery address
Driver's licence details
Proof of identity documents
Vehicle preferences, requirements and budget
Trade-in details
Communications with us (calls, emails, messages, notes)

Business contacts

Dealer contact details
Finance broker contact details

We do not collect sensitive information such as health information or criminal history.

4. How we collect personal information

We collect personal information in a fair and lawful manner, including when:

You contact us via phone, email, website or social media
You engage our vehicle sourcing services
Information is provided to us by finance brokers or dealers involved in a transaction
You submit forms or documents to enable us to provide our services

5. How we use personal information

We use personal information to:

Provide vehicle sourcing and brokerage services
Communicate with you about enquiries or transactions
Verify identity where reasonably required
Liaise with dealers, aftermarket providers and delivery providers
Coordinate vehicle delivery and aftermarket services
Maintain internal records and accounting obligations
Improve our services and customer experience
Send transactional and administrative communications
Send marketing communications (where permitted)

6. Information accuracy and reliance

While we take reasonable steps to ensure personal information we collect is accurate and up to date, we rely on individuals to ensure the information they provide is correct and complete.

You acknowledge that:

Information provided to us may be shared with relevant third parties (such as dealers or service providers) for the purpose of providing services; and
You should notify us promptly if any personal information needs to be updated or corrected.

7. Disclosure of personal information

We may disclose personal information to:

Motor vehicle dealers
Finance brokers (in limited circumstances)
Aftermarket service providers
Vehicle delivery providers (including InTraffic)
Professional advisers such as accountants
Marketing and communication service providers
Regulators or authorities where required by law

We do not sell personal information.

8. Cookies and analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website usage and traffic
Enhance user experience

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

9. Storage and security

Personal information is stored in cloud-based systems located in Australia.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including access controls and secure systems.

Auto Fetch does not use offshore staff or overseas data processing.

10. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below. Requests will be handled in accordance with the Privacy Act.

11. Complaints

If you believe we have mishandled your personal information, please contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.